Matching supply with demand : an introduction to operations management
/ Gérard Cachon, Christian Terwiesch
- 3rd ed.
- New York, NY : McGraw-Hill, 2013.
- xvii, 507 pages : illustrations ; 26 cm.
Introduction -- The process view of the organization -- Understanding the supply process : evaluating process capacity -- Estimating and reducing labor costs -- Batching and other flow interruptions : setup times and the economic order quantity model -- variability and it's impact on process performance : waiting time problems -- The impact of variability on process performance : throughput losses -- quality management and the Toyota production system -- Betting on uncertain demand: the newsvendor model -- Assemble-to-order, make-to-order, and quick response with reactive capacity -- Service levels and lead times in supply chains : the order-up-to inventory model -- Risk-pooling strategies to reduce and hedge uncertainty -- Revenue management with capacity controls -- Supply chain coordination.
The book demands rigorous analysis on the part of students without requiring consistent use of sophisticated mathematical modeling to perform it. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution.