Difficult conversations 

 - 2ª ed 
 -  Penguin,  2010 
 - xxxiii, 315 pages : illustrations ; 20 cm 
<br/><br/> how to discuss what matters most 
<br/><br/>	Sort out the three conversations --  Stop arguing about who's right: explore each other's stories ----  Don't assume they meant it: disentangle intent from impact ----  Abandon blame: map the contribution system ----  Have your feelings (or they will have you) ----  Ground your identity: ask yourself what's at stake ----  What's your purpose?: when to raise it and when to let go ----  Getting started: begin from the third story ----  Learning: listen from the inside out ----  Expression: speak for yourself with clarity and power ----  Problem-solving: take the lead ----  Putting it all together ----  Ten questions people ask about difficult conversations ----  A road map to Difficult conversations.-- 
<br/><br/> From the Harvard Negotiation Project, the organization that brought readers 'Getting to Yes, Difficult Conversations' provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. 
<br/><br/><label>ISBN: </label>9780143118442 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>BF PSYCHOLOGY
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Interpersonal communication -- Case studies<br/>BUSINESS & ECONOMICS Management Science<br/>PSYCHOLOGY Relations<br/>SELF-HELP Personal Growth Success<br/> Communication<br/>Interpersonal relations<br/>