TY  - BOOK
AU  - Hsieh, Tony
TI  - Delivering happiness: : a path to profits, passion, and purpose
SN  - 9781455508907
AV  - HF5386 .H864 2011
PY  - 2011///
CY  - New York, NY
PB  - Grand Central Publishing, 
KW  - Zappos.com (Firm)
KW  - Success in business
KW  - Leadership
KW  - Bibliography B3 DM - eCommerce Fundamentals
N1  - In search of profits — You win some, you lose some — Diversify — Concentrate your position — Platform for growth: brand, culture, pipeline — Taking it to the next level — End game; Bibliography from B3 Ecommerce Fundamentals
N2  - Pay brand-new employees $2,000 to quit; make customer service responsibility of the entire company; focus on company culture as the #1 priority; seek to change the world; oh, and make money too... Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion. 
In "Delivering Happiness," Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, this entertaining, insightful book shows how a very different kind of corporate culture is a powerful model for achieving success — and how by concentrating on the happiness of those around you, you can increase your own.
ER  -