TY - BOOK AU - Rogers, Martha AU - Peppers, Don TI - Enterprise one to one SN - 9780385482059 PY - 1997/// CY - PB - Doubleday KW - HF COMMERCE KW - Empresa KW - Competencia KW - Cliente KW - Estrategia KW - Comunidad N1 - tools for competing in the interactive age ER -