Metrics for service management 

 - Zaltbommel, NL   Van Haren Publishing,  2012 
 - 202 p. : ill. ; 25 cm. 
<br/><br/> designing for ITIL 
<br/><br/><label>ISBN: </label>9789087536480 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>HD INDUSTRIES. LAND USE. LABOR
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology --Management<br/>Information technology -- Quality control -- Standards<br/>Support services (Management)<br/>