TY  - BOOK
AU  - Brooks, Peter
TI  - Metrics for service management
SN  - 9789087536480
PY  - 2012///
CY  - Zaltbommel, NL 
PB  - Van Haren Publishing
KW  - HD INDUSTRIES. LAND USE. LABOR
KW  - Information technology
KW  - Management
KW  -  Quality control
KW  -  Standards
KW  - Support services (Management)
N1  - designing for ITIL
ER  -