TY  - BOOK
AU  - Stone, Doulgas
AU  - Heen, Sheila
TI  - Thanks for the feedback
SN  - 9780670922635
PY  - 2014///
CY  - 
PB  - Portfolio Penguin
KW  - BF PSYCHOLOGY
KW  - Feedback (Psychology)
KW  - Interpersonal communication
N1  - the science and art of receiving feedback well : (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood); The feedback challenge. Three triggers --; Truth triggers. Separate appreciation, coaching, and evaluation ----; First understand ----; See your blind spots ----; Relationship triggers. Don't switchtrack ----; Identify the relationship system ----; Identity triggers. Learn how wiring and temperament affect your story ----; Dismantle distortions ----; Cultivate a growth identity ----; Feedback in conversation. How good do I have to be? ----; Navigate the conversation ----; Get going ----; Pull together.--
N2  - Imagine an organisation where everyone is actually good at receiving feedback. People would learn and grow. Impossible, you say? Thanks to this insanely original and powerful book, maybe not -- Judy Rosenblum, former chief learning officer of Coca-Cola and founder of Duke Corporate Education Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force -- Adam Grant, Wharton professor and author of Give and Take I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better -- Daniel H. Pink, author of To Sell is Human and Drive ;  ; We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. This book teaches you how to take criticism productively.   ; 	 ; The authors of the classic 'Difficult Conversations' teach you how to take criticism productively in this book. Receiving feedback is an important skill, and the rewards for learning well are substantial. But feedback can be painful, sometimes brutally so. This title takes an honest look at why feedback feels so hard, and gives readers the framework and tools needed to metabolize challenging information and use it to fuel real change
ER  -