TY  - BOOK
AU  - Mayer, Bernard S.
TI  - The dynamics of conflict resolution: : a practitioner's guide
SN  - 9780787950194
AV  - BF637.I48  M39 2000
CY  - San Francisco : Jossey-Bass Publishers, 2000.
KW  - Interpersonal conflict
KW  - Conflict (Psychology)
KW  - Conflict management
KW  - Negotiation
KW  - Problem solving
N1  - Includes bibliographical references (p. 251-254) and index
N2  - Professionals who are successful in resolving conflict use more than a learned set of processes, methodologies, or clever tactics. A skilled conflict resolver must also employ a core set of values, an array of analytic and interpersonal skills, and a clear focus. 

The dynamics of Conflict Resolution is a much-needed resource that foes beyond instruction of the "how-to" skills of dispute resolution and illuminated the thinking processes that drive the practice of successful conflict resolution. Written by Bernard Mayer, an international trainer and innovative leader in the field of mediation and conflict resolution, this essential book offers a framework for understanding conflict and for becoming a creative, interactive, and fluid conflict resolution practitioner. In addition, The Dynamics of Conflict Resolution is filled with useful case examples which represent a broad base of conflict situations — international, family, public policy, organizational, community, environmental, and labor management — and provides powerful concepts and stories for becoming a more effective negotiator, facilitator, and mediator.
ER  -