@book{4473,
	author = {Hiatt, Jeff and Creasey, Timothy J.},
	title = {Change management :},
	publisher = {Prosci Learning Center Publications,},
	year = {2012.},
	address = {Loveland, CO :},
	edition = {Second edition.},
	note = {"An introduction to change management from the editors of the Change Management Learning Center."}
}