: how to see, measure and build the skills that make us uniquely human Moldoveanu, Mihnea C. creator author. text bibliography gw 2024 monographic eng Eng lis h

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xv, 220 pages : illustrations (some color) ; 25 cm Although communicative and relational skills are currently in the greatest demand in organizations large and small, we are as educators, executives, and talent developers very far away from the kind of precision in identifying, measuring, selecting and developing these skills that we have achieved with cognitive and technical skills. At the same time, the relentless automation of swaths of human tasks has placed a sharp light on the 'quintessentially human skills' - those that cannot and in some cases should not be subject to algorithmic automation. This book aims to 'change the soft skills game' by introducing language for identifying and describing them, ways of measuring the degree to which a person possesses them and selecting those who possess them in the utmost from those less skilled, and ways of helping students and executives alike develop them, through a methodology that has been designed and practiced for the past ten years. We need a 're-set' in the way we think about human skill and in particular the ways we think about those human skills which cannot be sub-contracted to an algorithm running on silicon. This book aims to provide that re-set. 'Soft' Skills: A Trend, a Gap, an Opportunity — The Trend and the Gap: Demand for Soft Skills is Urge and Growing — The Value of Soft Skills: Why Do They Matter? — The Nature and Value of Soft Skills: A ‘Big’ Model — How Do We Measure and Evaluate Soft Skills? — The Message and the Messenger — Message: Intelligible — Message: Relevant — Message: Informative — Message: Efficient — Message: Auditable — Message: Persuasive — Message: Justified — Message: Valid — Messenger: Intelligible — Messenger: Fluent — Messenger: Coherent — Messenger: Consistent — Messenger: Sincere — Messenger: Competent — Messenger: Trustworthy — Messenger: Responsive — Distributedness and Interactivity: How Rubrics Can Generate Objective Assessments from Subjective Appraisals — De‑Noising and De‑Biasing via More Sophisticated Polls — Truth‑Pumping: Interactive Evaluations and Truth Serums — 'Meetings': Soft Skill Appraisal in Groups and Teams — The Sincerity‑Transparency‑Authenticity‑Validity Nexus — The Effectiveness‑Efficiency‑Actionability Nexus — The Inclusiveness‑Co‑operativeness‑Psychological‑Safety Nexus — Inter‑subjective Agreement and Meaningful Assessment in the Absence of Incontrovertibly Objective Measures — How Do We Develop Soft Skills? — Feedback: Essential Lever and Missing Link — Learning to Learn From Machines That Learn — The Personal Coaching Cloud and the Transparentocracy — Helping Executives Learn the Skills That Cannot Be Taught — Using Machines to Help People Become Better at Being Human — References — Bibliography: Additional References Consulted — Index. / Mihnea Moldoveanu. Includes bibliographical references and index. Communication in organizations Study and teaching Soft skills HD30.3 .M65 2024 9783111050591 YDX 231203 20250707144057.0 991107363456806196 eng