02268cam a2200349 i 4500 on1019840288 OCoLC 20260511174551.0 171211t20182018mau 001 0 eng c 2017051988 9781633696082 (OCoLC)1019840288 MH/DLC eng rda DLC OCLCO BDX OCLCF OCLCQ YDX JRZ NGU YDX VP@ eng pcc UPMM HD42 .D43 2018 Dealing with difficult people. Emotional intelligence : dealing with difficult people Boston, MA : Harvard Business Review Press, 2018. viii, 141 pages ; 18 cm. HBR emotional intelligence series To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon — Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks — The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz — How to deal with a mean colleague: stand up for yourself / Amy Gallo — How to deal with a passive-aggressive colleague: don't accuse them / Amy Gallo — How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight — How to manage someone who thinks everything is urgent: help them see the consequences / Liz Kislik — Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Conflict management 10 Problem employees 23378 Emotional intelligence 5274 Problem solving 8435 Work Psychological aspects 8000 Harvard Business Review Press (Firm) 25086 publisher lcc 0 0 lcc 0 0 TBS TBS 2025-10-22 1 HD42 HBR B05713 2026-01-16 2025-12-02 2025-12-02 1 2025-10-22 1 5082 5082