: making sense of consumer data in a digital world Hemann, Chuck creator author Burbary, Ken author text bibliography xx Place of publication not identified] Pearson Education 2018 Second edition. monographic eng xix, 252 pages : illustrations 24 cm. Why hasn’t all that data delivered a whopping competitive advantage? Because you’ve barely begun to use it, that’s why! Good news: neither have your competitors. It’s hard! But digital marketing analytics is 100% doable, it offers colossal opportunities, and all of the data is accessible to you. Chuck Hemann and Ken Burbary will help you chop the problem down to size, solve every piece of the puzzle, and integrate a virtually frictionless system for moving from data to decision, action to results! Scope it out, pick your tools, learn to listen, get the metrics right, and then distill your digital data for maximum value for everything from R&D to customer service to social media marketing! Prioritize―because you can’t measure and analyze everything; Use analysis to craft experiences that profoundly reflect each customer’s needs, expectations, and behaviors; Measure real digital media ROI: sales, leads, and customer satisfaction; Track the performance of all paid, earned, and owned digital channels; Leverage digital data way beyond PR and marketing: for strategic planning, product development, and HR; Start optimizing digital content in real time; Implement advanced tools, processes, and algorithms for accurately measuring influence; Make the most of surveys, focus groups, and offline research synergies; Focus new marketing investments where they’ll deliver the most value; Identify and understand your most important audiences across the digital ecosystem / Chuck Hemann, Ken Burbary. Includes bibliographical references and index. Internet marketing Digital media Social media Marketing Management HF5415.1265 9780789759603 CL0500000965 Safari Books Online UMI 180518 20260512151813.0 8443932 eng