Search for 'su:"Customer services"'

Customer service on the Internet

Wiley, 1996 . 326 p. ; 23 cm , building relationships, increasing loyalty and staying competitive 9780471155065

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Service design for business

Wiley, 2016 . xi + 189 p. ; 23 cm , a practical guide to optimizing the customer experience 9781118988923

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Supply chain management : strategy, planning, and operation

By Chopra, Sunil. Upper Saddle River, N.J. : Pearson Education, 2004 . xvii, 567 pages : illustrations ; 26 cm.

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Customer care excellence

Kogan Page, 2011 . x + 279 p. ; 23 cm , how to create an effective customer focus 9780749457051

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Supply chain management : strategy, planning, and operation

By Chopra, Sunil. Harlow, England : Pearson Education, 2016 . 528 pages : illustrations (black and white) ; 26 cm. 9781292093567

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Selling luxury

Wiley, 2009 . xvii + 158 p. ; 24 cm , connect with affluent customers, create unique experiences through impeccable service, and close the sale 9780470457993

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The Apple experience

McGraw-Hill, 2012 . xviii + 234 p. ; 24 cm , secrets to building insanely great customer loyalty 9780071793209

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No thanks, I'm just looking

Wiley, 2012 . 226 p. ; 23 cm , sales techniques for turning shoppers into buyers 9781118153406

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Service operations management

Pearson Education, 2012 . xxii + 462 p. ; 26 cm , improving service delivery 9780273740483

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What customers crave

American Management Association (AMACOM), 2017 . ix, 257 pages: illustrations ; 24 cm , how to create relevant and memorable experiences at every touchpoint 9780814437810

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Services marketing : people, technology, strategy

By Lovelock, Christopher H.. New Jersey : World Scientific, 2016 . xvii, 783 pages : , Includes index. 28 cm. 9781944659011

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The innovator's dilemma : when new technologies cause great firms to fail

By Christensen, Clayton M.. Boston, MA : Harvard Business School Publishing, 2016 . xxxi, 253 pages : illustrations, tables, graphs (black and white) ; 21 cm. 9781633691780

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Value proposition design : how to create products and services customers want

By Osterwalder, Alexander. Hoboken NJ : John Wiley & Sons, 2014. . xxv, 290 pages : color illustrations ; 24 cm. 9781118968055

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Services marketing : people, technology, strategy

By Lovelock, Christopher H.. Harlow, England : Pearson Higher Education, 2011 . 648 pages : 28 cm.. 9780273756064

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Designing luxury brands

Springer Berlin Heidelberg, 2018 . xxii, 170 pages : color illustrations ; 25 cm , the science of pleasing customers' senses 9783319715551

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Key account management : tools and techniques for achieving profitable key supplier status

By Cheverton, Peter. London ; | Philadelphia, PA : Kogan Page, 2015 . vii, 397 pages : , Includes index. 24 cm. 9780749469405

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The 10-second customer journey : the CXO's playbook for growing and retaining customers in a digital world

By Unger, Todd. Great Britain : Practical Inspiration Publishing, 2024. . 165 pages : illustrations ; 22 cm. 9781788605908

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Designing luxury brands : the art and science of creating game-changers

By Derval, Diana. . xxix, 234 pages : 9783031540936 | 303154093X

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Data-driven customer experience transformation : optimize your omnichannel approach

By Zaki, Mohamed. London ; | New York, NY : Kogan Page, 2025 . 321 pages : 24 cm.. 9781398617391

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Predictable winners : a handbook for developing, forecasting, and launching new products and services

By Jackson, Stuart E.,. . xiv, 303 pages 9781503638853

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Southwest Airlines Success : : A Case Study Analysis

By Muduli, Ashutosh. BVIMR Management Edge 2011

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