| 000 | 00821nam a2200289Ia 4500 | ||
|---|---|---|---|
| 001 | 2654 | ||
| 008 | 230305s2012 xx 000 0 und d | ||
| 020 | _a9789087536480 | ||
| 043 | _aen_UK | ||
| 041 | _aeng | ||
| 245 | 0 | _aMetrics for service management | |
| 260 |
_aZaltbommel, NL _bVan Haren Publishing, _c2012 |
||
| 300 | _a202 p. : ill. ; 25 cm. | ||
| 500 | _adesigning for ITIL | ||
| 630 |
_aHD INDUSTRIES. LAND USE. LABOR _937 |
||
| 650 | 0 |
_aInformation technology _xManagement _911628 |
|
| 650 |
_aInformation technology _x Quality control _x Standards _911692 |
||
| 650 |
_aSupport services (Management) _911693 |
||
| 650 |
_a _912 |
||
| 700 |
_aBrooks, Peter _eAuthor _911694 |
||
| 902 | _a543 | ||
| 905 | _am | ||
| 912 | _a2012-01-01 | ||
| 942 | _a1 | ||
| 953 | _d2019-09-19 18:04:53 | ||
| 999 |
_c2559 _d2559 |
||