000 02334cam a2200301 i 4500
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008 230721s2024 nyua e b 001 0 eng
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020 _a9780593243916
035 _a(OCoLC)1390920839
_z(OCoLC)1380388440
035 _a(OCoLC)on1390920839
040 _aDLC
_beng
_erda
_cDLC
_dBDX
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_dORX
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042 _apcc
050 0 0 _aBF637.C45
_bD858 2024
100 1 _aDuhigg, Charles,
_eauthor.
245 1 0 _aSupercommunicators
_b: how to unlock the secret language of connection
_c/ Charles Duhigg.
250 _aFirst edition.
264 1 _aNew York :
_bRandom House,
_c[2024]
300 _axviii, 299 pages :
_billustrations ;
_c24 cm
504 _aIncludes bibliographical references (pages 251-292) and index.
505 0 _aThe three kinds of conversation — The what's this really about? conversation — The how do we feel? conversation — The who are we? conversation — Afterword — Acknowledgments — A note on sources and methods.
520 _a"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations, our identities shape every discussion we have, from who will pick up the kids to how we want to be treated at work"--
_cProvided by publisher.
650 0 _aInterpersonal communication.
650 0 _aCommunication
_xPsychological aspects.
655 7 _aSelf-help publications.
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942 _2lcc
999 _c4132
_d4132