000 02268cam a2200349 i 4500
001 on1019840288
003 OCoLC
005 20260511174551.0
008 171211t20182018mau 001 0 eng c
010 _a 2017051988
020 _a9781633696082
035 _a(OCoLC)1019840288
040 _aMH/DLC
_beng
_erda
_cDLC
_dOCLCO
_dBDX
_dOCLCF
_dOCLCQ
_dYDX
_dJRZ
_dNGU
_dYDX
_dVP@
041 _aeng
042 _apcc
049 _aUPMM
050 0 0 _aHD42
_b.D43 2018
245 0 0 _aDealing with difficult people.
246 1 4 _aEmotional intelligence : dealing with difficult people
260 _aBoston, MA :
_bHarvard Business Review Press,
_c2018.
300 _aviii, 141 pages ;
_c18 cm.
490 _aHBR emotional intelligence series
505 _aTo resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon — Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks — The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz — How to deal with a mean colleague: stand up for yourself / Amy Gallo — How to deal with a passive-aggressive colleague: don't accuse them / Amy Gallo — How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight — How to manage someone who thinks everything is urgent: help them see the consequences / Liz Kislik — Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries.
520 _aAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
650 0 _aConflict management
_910
650 0 _aProblem employees
_923378
650 0 _aEmotional intelligence
_95274
650 0 _aProblem solving
_98435
650 0 _aWork
_xPsychological aspects
_98000
710 _aHarvard Business Review Press (Firm)
_925086
_epublisher
942 _2lcc
999 _c5082
_d5082