MARC details
| 000 -CABECERA |
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| campo de control de longitud fija |
03443nam a2200337Ia 4500 |
| 001 - NÚMERO DE CONTROL |
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| campo de control |
1573 |
| 008 - DATOS DE LONGITUD FIJA--INFORMACIÓN GENERAL |
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| campo de control de longitud fija |
230305s2014 xx 000 0 und d |
| 020 ## - NÚMERO INTERNACIONAL ESTÁNDAR DEL LIBRO |
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| Número Internacional Estándar del Libro |
9781502502551 |
| 041 ## - CÓDIGO DE LENGUA |
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| Código de lengua del texto/banda sonora o título independiente |
eng |
| 245 #0 - MENCIÓN DE TÍTULO |
|---|
| Título |
Retail coaching |
| 260 ## - PUBLICACIÓN, DISTRIBUCIÓN, ETC. |
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| Lugar de publicación, distribución, etc. |
|
| Nombre del editor, distribuidor, etc. |
Autoedición, |
| Fecha de publicación, distribución, etc. |
2014 |
| 300 ## - DESCRIPCIÓN FÍSICA |
|---|
| Extensión |
xiv + 177 p. ; 23 cm |
| 500 ## - NOTA GENERAL |
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| Nota general |
how to boost KPI's with emotions |
| 520 ## - SUMARIO, ETC. |
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| Sumario, etc. |
HOW TO BOOST KPI'S WITH EMOTION - What if sales assistants arrive at the store with the same driving spirit than Rafael Nadal enters a tennis court? - What if managers could actually coach their team towards their best level in KPI's and consumer experience? - This book offers top coaching, NLP (Neuro Linguistic Programming) and management techniques to increase performance in retail. - Do customers ever leave your store without buying anything even though you thought you'd convinced them, without understanding why? - Have you ever felt you were badly served as a customer and said to yourself: 'If only I was the boss here...'? - Would you like to communicate effectively with each of the customers in your hypermarket, even though you can't talk to them one-to-one like your father used to do? - Have you ever thought that things don't have the same importance for your staff as they have for you? - Have you ever felt that all the training programs for your staff, in which you have invested so much, have not really shown tangible results? - Do you sometimes wish you could tell an employee off but are afraid you might do it wrong and end up saying nothing or else blurt something out in an aggressive and unproductive way? - Do you admire the coach of your football team and wish you could lead your staff with the same effectiveness that he chalks up victories? - Are you looking for a career change and would like to move from being an employee to being a store or franchise owner, but don't dare make the leap? I began to sell when I was 16 years old in my home town, Vannes, in Brittany, France and I was immediately hooked by retail sales. Over the past twenty years I have worked in many stores on various continents. I have worked behind the counter, managing retail chains, opening franchises, sold to the large retail sector on behalf of the manufacturer, even worked on weekend promoter at hypermarkets! This book is a summary a method to sell more more and better in stores and acocmpany each sales persons towards their best level. Benoit Mahé is a Founder Partner of CapKelenn Retail Coaching. Executive MBA from Instituto de Empresa (Madrid) and graduated from Reims Business School (France). Benoit has a 20 years' experience in Retail and is a certified Coach by the ICF (International Coach Federation), Master Practionner in NLP and member of the Global Speakers Federation. With his team he covers the 5 continents. |
| 630 ## - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÍTULO UNIFORME |
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| Título uniforme |
HF COMMERCE |
| 9 (RLIN) |
14 |
| 650 ## - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
|---|
| Término de materia o nombre geográfico como elemento de entrada |
Retail business |
| 9 (RLIN) |
8150 |
| 650 ## - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
|---|
| Término de materia o nombre geográfico como elemento de entrada |
Mentoring in business |
| 9 (RLIN) |
8151 |
| 650 ## - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
|---|
| Término de materia o nombre geográfico como elemento de entrada |
Personnel - Training |
| 9 (RLIN) |
8152 |
| 650 ## - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
|---|
| Término de materia o nombre geográfico como elemento de entrada |
Personnel Motivation |
| 9 (RLIN) |
8153 |
| 650 ## - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
|---|
| Término de materia o nombre geográfico como elemento de entrada |
Sellers Training |
| 9 (RLIN) |
8154 |
| 650 ## - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
|---|
| Término de materia o nombre geográfico como elemento de entrada |
|
| 9 (RLIN) |
12 |
| 700 ## - ENTRADA AGREGADA--NOMBRE PERSONAL |
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| Nombre de persona |
Huido, Viviane |
| Término indicativo de función/relación |
Author |
| 9 (RLIN) |
8155 |
| 700 ## - ENTRADA AGREGADA--NOMBRE PERSONAL |
|---|
| Nombre de persona |
Mahé, Benoit |
| Término indicativo de función/relación |
Author |
| 9 (RLIN) |
8156 |
| 856 ## - LOCALIZACIÓN Y ACCESO ELECTRÓNICOS |
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| Identificador Uniforme del Recurso |
<a href="https://books.google.es/books?id=fUAA8ugKjEUC&printsec=frontcover&dq=mah%C3%A9+benoit&hl=ca&sa=X&redir_esc=y#v=onepage&q=mah%C3%A9%20benoit&f=false">https://books.google.es/books?id=fUAA8ugKjEUC&printsec=frontcover&dq=mah%C3%A9+benoit&hl=ca&sa=X&redir_esc=y#v=onepage&q=mah%C3%A9%20benoit&f=false</a> |
| 902 ## - ELEMENTOS DE DATOS B LOCAL, LDB (RLIN) |
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| a |
408 |
| 905 ## - ELEMENTOS DE DATOS E LOCAL, LDE (RLIN) |
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| a |
m |
| 912 ## - |
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| -- |
2014-01-01 |
| 942 ## - ELEMENTOS DE ENTRADA AGREGADA (KOHA) |
|---|
| Código de la institución [OBSOLETO] |
1 |
| 953 ## - |
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| -- |
2016-10-06 13:19:57 |
