Luxury retail management : how the world's top brands provide quality product and service support / Michel Chevalier, Michel Gutsatz.

By:

Chevalier, Michel, 1943-

Contributor(s):

Gutsatz, Michel [author]

Material type: Text

TextLanguage: English Publication details: Hoboken, NJ : John Wiley & Sons, 2012.Description: xiii, 306 pages : illustrations, tables (black and white) ; 24 cm.ISBN:

9780470830260

Subject(s):

Contents:

Luxury and Brand Power - The Distribution Models of Luxury - The Different Outlets of Luxury Distribution - The Internet as a Channel of Distribution - Luxury Store Location - Luxury Store Concept and Design - Luxury Store Economics - Luxury Retail Pricing - Customer In-Store Behavior - The Importance of Stores in Customer Relationship Building - Building Loyalty in Luxury Brands - Advertising and Communication - The Future of Luxury Brand Retailing - Appendix Managing a Store Toolbox.

Summary: Noted experts offer invaluable insights into the glamorous world of luxury retail Luxury Retail Management is your gold-plated ticket to the glamorous world of luxury retail. Defining all the tools that are necessary to manage luxury stores, from the analysis of location and design concept, to the selection, training, and motivation of the staff, the book covers everything you need to know to enter, expand, understand, and succeed in the world of luxury retail. Reaching the luxury customer is no longer the domain of the exclusive salon the global luxury market boom and the phenomenal growth of luxury stores now views the retail sector as key to driving brand profitability. In dealing with this rapid change, luxury brands have experienced a steep learning curve and accumulated bags of retail expertise. And while some of the luxury retail rules and models in this book are exclusive to the luxury market, many have lessons for the whole retail sector. * Examines the essential aspects of luxury customer relationship management, personal sales, and the customer experience * Delves into the sophisticated business models that luxury brands have developed based on a mix of directly-operated-stores and wholesale * Covers the management essentials distribution, location, design, merchandising, pricing, brand promotion, and the management agenda for success Written by respected experts Michel Chevalier and Michel Gutsatz, who lend their solid academic credentials and professional expertise to the subject, Luxury Retail Management asks and answers the questions that retail professionals need to understand in order to thrive in the luxury market.

Holdings ( 4 )
Title notes ( 3 )

Holdings
Item type	Current library	Call number	Status	Barcode
Book	TBS Barcelona	HD9999 CHE (Browse shelf(Opens below))	Available	B01482
Book	TBS Barcelona	HD9999 CHE (Browse shelf(Opens below))	Available	B01481
Book	TBS Barcelona	HD9999 CHE (Browse shelf(Opens below))	Not for loan	B01479
Book	TBS Barcelona	HD9999 CHE (Browse shelf(Opens below))	Available	B01480

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Noted experts offer invaluable insights into the glamorous world of luxury retail Luxury Retail Management is your gold-plated ticket to the glamorous world of luxury retail. Defining all the tools that are necessary to manage luxury stores, from the analysis of location and design concept, to the selection, training, and motivation of the staff, the book covers everything you need to know to enter, expand, understand, and succeed in the world of luxury retail. Reaching the luxury customer is no longer the domain of the exclusive salon the global luxury market boom and the phenomenal growth of luxury stores now views the retail sector as key to driving brand profitability. In dealing with this rapid change, luxury brands have experienced a steep learning curve and accumulated bags of retail expertise. And while some of the luxury retail rules and models in this book are exclusive to the luxury market, many have lessons for the whole retail sector. * Examines the essential aspects of luxury customer relationship management, personal sales, and the customer experience * Delves into the sophisticated business models that luxury brands have developed based on a mix of directly-operated-stores and wholesale * Covers the management essentials distribution, location, design, merchandising, pricing, brand promotion, and the management agenda for success Written by respected experts Michel Chevalier and Michel Gutsatz, who lend their solid academic credentials and professional expertise to the subject, Luxury Retail Management asks and answers the questions that retail professionals need to understand in order to thrive in the luxury market.

Bibliography from B3 Fashion & Luxury: Store Based Retail