Relationship marketing

Contributor(s):

Egan, John [Author]

Material type: Text

TextLanguage: English Publication details: Pearson Prentice Hall, 2011Edition: 4ª edDescription: xxii + 300 p. ; 25 cmISBN:

9780273737780

Subject(s):

Online resources:

Click here to access online

Contents:

100 years of marketing Relationships in marketing-- Relationships-- Relationship economics-- Strategy continuum-- Relationship drivers-- Customer partnerships-- Internal partnerships-- Supplier partnerships-- External partnerships-- Relationship management-- Relationship technology-- Conceptual developments.--

Summary: Relationship Marketing comprehensively examines relationships in marketing and how these influence modern marketing strategy and practice, by critically reviewing and analysing what has been described as `marketing's new paradigm'. ; ; Established as the key text in the area, the fourth edition continues to offer an accessible and authoritative introduction to this increasingly important subject. It retains its informed coverage of the most recent and important literature, as well as clearly organising and structuring the book around its core themes. The new edition includes a wide range of examples to illuminate the real world relevance of concepts. In addition, overviews and summaries add clarity and help consolidate understanding. ; ; This book is ideal for undergraduates and postgraduates taking modules in Relationship Marketing, Customer Services, and Marketing Communications. It is core reading for the CIM Level 4 module on `Stakeholder Marketing'.

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	TBS Barcelona Libre acceso	HF5415.55 EGA (Browse shelf(Opens below))	Available		B04656

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Previous	HF5415.525 ZIL Loyalty management	HF5415.527 BON Customer accounting	HF5415.55 CHI CRM, las cinco pirámides del marketing relacional	HF5415.55 EGA Relationship marketing	HF5415.55 RIC Customer-centric marketing	HF5415.6 DAY Manuel de la distribution	HF5415.6 DUC La distribution (1994)	Next

Relationship Marketing comprehensively examines relationships in marketing and how these influence modern marketing strategy and practice, by critically reviewing and analysing what has been described as `marketing's new paradigm'. ; ; Established as the key text in the area, the fourth edition continues to offer an accessible and authoritative introduction to this increasingly important subject. It retains its informed coverage of the most recent and important literature, as well as clearly organising and structuring the book around its core themes. The new edition includes a wide range of examples to illuminate the real world relevance of concepts. In addition, overviews and summaries add clarity and help consolidate understanding. ; ; This book is ideal for undergraduates and postgraduates taking modules in Relationship Marketing, Customer Services, and Marketing Communications. It is core reading for the CIM Level 4 module on `Stakeholder Marketing'.