Operations management (2019, 9 ed.)

Were you looking for the book with access to MyLab Operations Management? This product is the book alone and does NOT come with access to the MyLab. ; ; ; Buy Operations Management, 8th edition with MyLab Operations Management access card (ISBN 9781292254036) if you need access to the MyLab as well, and save money on this resource. You will also need a course ID from your instructor to access the MyLab. ; ; Operations management is important, exciting, challenging ... and everywhere you look! ; ; ; · Important, because it enables organizations to provide services and products that we all need ; ; · Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology ; ; · Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible ; ; · And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations. ; ; Key changes to the 9th edition include: ; ; · Extended and refreshed set of 'Problems and applications' questions with new model answers to selected questions on the student companion website. Answers to all questions are available to lecturers. ; ; ; · Re-design of chapter on process technology to reflect the rapid development of new technologies. ; ; ; · Brand new case study on Ikea, examining innovative changes to their operating practices ; ; ; · Over 40 new 'Operations in practice' boxes, with a focus on the application of new technologies in most chapters. ; ; ; · Extensive new material including: surge pricing, digital twins, servitisation, B2B and B2C relationship, line of sight in internal process networks, Net Promoter Scores, process mining, Gartner hype cycle, work-life balance, use of blockchain in supply chains, knowledge management, circular economy, quality of experience, cyber security and service guarantees.