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Customer service on the Internet by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 1996
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 STE.
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Service design for business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 2016
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Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 REA.
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl by
Edition: Second edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Upper Saddle River, N.J. : Pearson Education, 2004
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Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.13 CHO.
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Customer care excellence by
Edition: 6ª ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Kogan Page, 2011
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Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 COO.
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Harlow, England : Pearson Education, 2016
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Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.13 CHO.
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Selling luxury by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 2009
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Availability: Items available for loan: TBS Barcelona (1)Call number: HD9999 LEN.
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The Apple experience by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: McGraw-Hill, 2012
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Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 GAL.
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No thanks, I'm just looking by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 2012
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5438.25 FRI.
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Service operations management by
Edition: 4ª ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Pearson Education, 2012
Availability: Items available for loan: TBS Barcelona (1)Call number: HD9980.5 JOH.
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What customers crave by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: American Management Association (AMACOM), 2017
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Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.33 WEB.
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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
Edition: Eighth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Jersey : World Scientific, 2016
Availability: Items available for loan: TBS Barcelona (4)Call number: HF5415.122 LOV, HF5415.122 LOV, HF5415.122 LOV, HF5415.122 LOV.
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The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Series: The Management of innovation and change series
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Boston, MA : Harvard Business School Publishing, 2016
Availability: Items available for loan: TBS Barcelona (1)Call number: HD53 CHR.
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Value proposition design : how to create products and services customers want / Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Series: Strategyzer series
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hoboken NJ : John Wiley & Sons, 2014.
Availability: Items available for loan: TBS Barcelona (2)Call number: HF5415.5 OST, HF5415.5 OST.
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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz by
Edition: Seventh edition ; Global edition
Material type: Text Text; Format: print
Language: English
Publication details: Harlow, England : Pearson Higher Education, 2011
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Availability: Items available for loan: TBS Barcelona (7)Call number: HF5415.122 LOV, HF5415.122 LOV, HF5415.122 LOV, HF5415.122 LOV, HF5415.122 LOV, HF5415.122 LOV, HF5415.122 LOV.
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Designing luxury brands by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Springer Berlin Heidelberg, 2018
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.1255 DER.
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Key account management : tools and techniques for achieving profitable key supplier status / Peter Cheverton. by
Edition: Sixth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London ; Philadelphia, PA : Kogan Page, 2015
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5438.8.K48 CHE.
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The 10-second customer journey : the CXO's playbook for growing and retaining customers in a digital world / Todd Unger. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Great Britain : Practical Inspiration Publishing, 2024.
Other title:
  • The ten seond customer journey.
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.525 UNG.
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Designing luxury brands : the art and science of creating game-changers / Diana Derval. by Series: Management for professionals
Edition: Second edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Cham : Springer, [2024]Copyright date: ©2024
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.1255 DER.
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Data-driven customer experience transformation : optimize your omnichannel approach / Mohamed Zaki. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London ; New York, NY : Kogan Page, 2025
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 ZAK.
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Predictable winners : a handbook for developing, forecasting, and launching new products and services / Stuart E. Jackson and Ilya Trakhtenberg. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Language: English Publisher: Stanford, California : Stanford Business Books, an imprint of Stanford University Press, 2025
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.153 JAC.
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