Operations, strategy, and technology : pursuing the competitive edge / Robert Hayes ... [et al.].

Includes bibliographical references (p. 345-356) and index.

Operations management confronts a new millennium -- Operations strategy : origins and new directions -- Capacity strategy -- Determining organizational boundaries : vertical integration and outsourcing -- Designing and managing operating networks -- Information technology and operations -- Creating an edge through new process development -- Creating an edge through superior project management -- Evaluating and justifying capital investments -- Sharpening the edge: driving operations improvement -- Guiding the pursuit of an operations edge.

In today's technology-intensive new economy, companies can no longer afford to view operations as a series of isolated technical problems. Those that do will not survive. To succeed, you have to be able to recognize competitive opportunities and know how to apply operating capabilities to take advantage of them. In "Operations, Strategy, and Technology: Pursuing the Competitive Edge" — The long-awaited follow-up to the highly successful classic, "Restoring Our Competitive Edge" — Robert Hayes, Gary Pisano, David Upton, and Steven Wheelwright take a fresh look at the foundations of corporate success. These four authors, all leading authorities from the Harvard Business School, show how to achieve a competitive edge through superior operations — in a competitive environment that is increasingly global in scope, reliant on information technology, and comprised of networks of suppliers and collaborators.