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This is service design thinking by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 2011
Availability: Items available for loan: TBS Barcelona (1)Call number: HD9980.5 STI.
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Service operations management by
Edition: 4ª ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Pearson Education, 2012
Availability: Items available for loan: TBS Barcelona (1)Call number: HD9980.5 JOH.
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