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		Service design for business by Brand Flu, Melvin [Author] Reason, Ben [Author] Løvlie, Lavrans [Author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Wiley, 2016 Online access: Click here to access online Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 REA. Place hold Add to cart (remove)
		Effective customer care by Wellington, Pat [Author] Series: Creating success Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Kogan Page The Sunday Times 2010 Online access: Click here to access online Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 WEL. Place hold Add to cart (remove)
		Customer care excellence by Cook, Sarah [Author] Edition: 6ª ed Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Kogan Page, 2011 Online access: Click here to access online Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 COO. Place hold Add to cart (remove)
		Selling luxury by Tour, Geneviève [Author] Lent, Robin [Author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Wiley, 2009 Online access: Click here to access online Availability: Items available for loan: TBS Barcelona (1)Call number: HD9999 LEN. Place hold Add to cart (remove)
		The Apple experience by Gallo, Carmine [Author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: McGraw-Hill, 2012 Online access: Click here to access online Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 GAL. Place hold Add to cart (remove)
		No thanks, I'm just looking by Friedman, Harry J [Author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Wiley, 2012 Availability: Items available for loan: TBS Barcelona (1)Call number: HF5438.25 FRI. Place hold Add to cart (remove)
		What customers crave by Webb, NIcholas J [Author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: American Management Association (AMACOM), 2017 Online access: Click here to access online Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.33 WEB. Place hold Add to cart (remove)
		The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M, 1952-2020 Series: The Management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Boston, MA : Harvard Business School Publishing, 2016 Availability: Items available for loan: TBS Barcelona (1)Call number: HD53 CHR. Place hold Add to cart (remove)
		Key account management by Cheverton, Peter [Autor] Edition: 6th edition Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Kogan Page, 2015 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Key account management by Cheverton, Peter [Autor] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Kogan Page, 2012 Availability: Items available for loan: TBS Barcelona (1)Call number: HF5438.8.K48 CHE. Place hold Add to cart (remove)

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