Essentials of business communication

ESSENTIALS OF BUSINESS COMMUNICATION, 9TH EDITION presents a streamlined approach to business communication that includes unparalleled resources and author support. ESSENTIALS OF BUSINESS COMMUNICATION provides a four-in-one learning package: authoritative text, practical workbook, self-teaching grammar/mechanics handbook, and premium Web site. Especially effective for those with outdated or inadequate language skills, the Ninth Edition offers extraordinary print and digital exercises to help students build confidence as they review grammar, punctuation, and writing guidelines. Textbook chapters teach basic writing skills and then apply these skills to a variety of e-mails, memos, letters, reports, and resumes. Realistic model documents and structured writing assignments help build lasting workplace skills. The Ninth Edition of this award-winning text features increased coverage of electronic messages and digital media, redesigned and updated model documents to introduce the latest business communication practices, and extensively updated exercises and activities. Innovative technology resources including Aplia, Write Experience, CengageNOW, and a premium Web site, make teaching and learning business communication easier and more enjoyable. ; ; Sample questions asked in the 9th edition of Essentials of Business Communication: ; ; Your Task. Revise the following sentences to eliminate trite business phrases. Enclosed please find the list of customers to be used in our promotion. ; ; In talking with your boss, Patricia Carter, one day, you learned that she was concerned about fires in and safe evacuation from your office building. She thinks that the two of you can prepare a set of procedures in a conversation, and she begins talking with you. She notes that if an employee sees a fire, that person should pull the alarm and call the fire department. The number of that department is 9-911. If the fire is small, the employee can attempt to extinguish it with a fire extinguisher. At this point, you ask your boss if the person who discovered the fire should also notify a supervisor, and your boss agrees. The supervisor is probably the one who should size up the situation and decide whether the building should be evacuated. You then begin to think about the evacuation process. What to do? Ms. Carter says that all doors should be closed and employees should secure their workstations. You ask what exactly that means, and she says employees should turn off their computers and put away important documents, but perhaps that information is unnecessary. Just stick to the main points, she says. If employees are evacuating, they should go to the nearest exit in an orderly manner. In addition, it's very important that everyone remain calm. You ask about people with disabilities. "Sure," she says, "we should assist all visitors and persons with disabilities." Then Ms. Carter remembers that employees have been told about predetermined gathering places, and says that they should go there and wait for more instructions from floor monitors. It's also important that employees not reenter the building until given the all-clear. When they are outside, they should stay out of the way of fire department personnel and equipment. Your Task. Draft an e-mail or memo to employees from Patricia Carter, CEO. Provide brief background data and explain the main idea. List clear fire instructions. Provide your name and office phone number if receivers want more information.