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Difficult conversations

Contributor(s): Material type: TextTextLanguage: English Publication details: Penguin, 2010Edition: 2ª edDescription: xxxiii, 315 pages : illustrations ; 20 cmISBN:
  • 9780143118442
Subject(s): Online resources:
Contents:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories ---- Don't assume they meant it: disentangle intent from impact ---- Abandon blame: map the contribution system ---- Have your feelings (or they will have you) ---- Ground your identity: ask yourself what's at stake ---- What's your purpose?: when to raise it and when to let go ---- Getting started: begin from the third story ---- Learning: listen from the inside out ---- Expression: speak for yourself with clarity and power ---- Problem-solving: take the lead ---- Putting it all together ---- Ten questions people ask about difficult conversations ---- A road map to Difficult conversations.--
Summary: From the Harvard Negotiation Project, the organization that brought readers 'Getting to Yes, Difficult Conversations' provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Holdings
Item type Current library Call number Status Date due Barcode
Book TBS Barcelona Libre acceso BF637.C45 STO (Browse shelf(Opens below)) Available B01910

Sort out the three conversations -- Stop arguing about who's right: explore each other's stories ---- Don't assume they meant it: disentangle intent from impact ---- Abandon blame: map the contribution system ---- Have your feelings (or they will have you) ---- Ground your identity: ask yourself what's at stake ---- What's your purpose?: when to raise it and when to let go ---- Getting started: begin from the third story ---- Learning: listen from the inside out ---- Expression: speak for yourself with clarity and power ---- Problem-solving: take the lead ---- Putting it all together ---- Ten questions people ask about difficult conversations ---- A road map to Difficult conversations.--

From the Harvard Negotiation Project, the organization that brought readers 'Getting to Yes, Difficult Conversations' provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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